Operational Manager
DOHA,
Qatar
We are seeking a dynamic and tech-savvy Operational Manager to oversee and optimize the complete Truck Bookers application ecosystem. This role involves managing the digital platform operations, streamlining booking processes, coordinating complex logistics operations, and ensuring seamless, real-time communication between customers, drivers, and stakeholders. The successful candidate will be responsible for enhancing operational efficiency, monitoring system performance, and driving continuous improvement initiatives to deliver exceptional service quality in the transportation and logistics sector.
Application Management & Maintenance - Oversee daily operations of the Truck Bookers application and perform regular software updates and system maintenance
Booking Coordination & Scheduling - Manage customer bookings, coordinate schedules between clients and drivers, and ensure optimal route planning
Technical Support & Troubleshooting - Resolve minor technical issues within the application and provide first-level technical support to users
Performance Monitoring & Reporting - Track delivery performance metrics, monitor service quality, and provide regular operational updates to management
Technical Background - Minimum 2 years of experience with strong technical or IT background and understanding of software applications
Industry Knowledge - Comprehensive understanding of logistics, transportation operations, and supply chain management
Communication & Coordination - Excellent communication skills with proven ability to coordinate between multiple stakeholders effectively
Professional Attributes - Keen attention to detail, strong problem-solving attitude, good vision, and physical fitness for occasional field operations
Industry Certifications - Logistics management certification, transportation coordinator qualification, or relevant technical certifications
Language Proficiency - Multilingual capabilities (Arabic, Hindi, Urdu) for effective communication with diverse driver and customer demographics
Analytical Skills - Experience with data analysis tools, performance dashboards, and business intelligence reporting for operational insights
Project Management - Knowledge of project management methodologies and experience in process improvement initiatives