Customer Service Representative
DOHA,
Qatar
DOHA,
Qatar
We are seeking an experienced Customer Service Executive to manage customer interactions, handle inquiries and complaints, and coordinate services while ensuring exceptional customer satisfaction and maintaining professional service standards.
Responsibilities
- Multi-Channel Customer Communication - Handle customer inquiries professionally via phone, email, and walk-ins while ensuring prompt and clear communication regarding services and updates
- Service Coordination & Scheduling - Schedule and coordinate service appointments, record and track service requests, and follow up with internal teams for timely resolution
- Complaint Resolution & Relationship Management - Address and resolve customer complaints effectively and politely while providing comprehensive after-sales support to maintain strong customer relationships
- Documentation & Team Support - Maintain accurate customer records and service logs while supporting sales and service teams with coordination as needed
Must Have
- Experience & Industry Knowledge - Previous experience in customer service, preferably in similar industry with basic understanding of service operations and scheduling processes
- Communication Excellence - Excellent verbal and written communication skills with fluency in English (mandatory); Arabic/Hindi proficiency is advantageous
- Technical & Professional Skills - Good computer skills, ability to multitask effectively, and remain calm under pressure in challenging situations
- Interpersonal Abilities - Strong interpersonal skills with proven ability to build rapport with customers and work collaboratively with internal teams
Nice to have
- CRM Software Experience - Familiarity with customer relationship management systems
- Industry-Specific Knowledge - Understanding of automotive, electronics, or technical service procedures
- Advanced Language Skills - Trilingual capabilities for broader customer demographic coverage
- Conflict Resolution Training - Professional certification in customer service or conflict resolution techniques